#OUTLOOK FOR MAC SYNC ISSUE MAC OS#

#OUTLOOK FOR MAC SYNC ISSUE MAC OS#

Even if they had been modified, reinstalling mac os would have resolved this issue as well. mac os Sierra does not allow repairing permissions because the system files and directories cannot be modified. Well, I know I had permission problems with my home directory given my previous blog post, but I also know that I fixed them. Remember kids, log messages are only as good as the information that they contain! What critical piece of information am I missing? Yup, the filename and/or filepath. OK, I see a file IO error, an error code, and a message about failing to create a temporary directory. The first set of Unexpected messages I received looked like the following: 11:30:00.452›OUTLOOK (0x17e)›0xe92c000› Outlook›MbuFont›icy4b› Unexpected› Failed to write postScript name to file What I eventually realized is that you need to look for messages that contain the word “Unexpected” - Microsoft would it kill you to adhere to syslog RFC standards is use something like “error”? - note using grep on the file did not work for me so I used vim and its search capabilities to look for Unexpected messages. Tailing this log while reproducing the issue will result in a lot of output. Then you reproduce the issue and check the logs - the big question is where are the logs? Unfortunately, Outlook does not tell you this either, but you can find it in: ~/Library/Containers//Data/Library/Logs. Then you need to close Outlook and open it again - wish it would state that. To do this, you go to Tools > Sync Errors > Gear Icon > Turn on logging for troubleshooting. Next up, I enabled troubleshooting logging. After completing this, I reinstalled Office, but the problem persisted.

The following Library group containers: ~/Library/Group Containers/UB*įinally, you need to restart the computer.

The following Library containers: ~/Library/Containers/com.microsoft.*.

All Office applications in the Applications folder.

Unfortunately, this process is not as user friendly as I hoped ( see here for more details) and requires you to manually delete the following:

I, of course, ensured I was running the latest version of Office and then did what Microsoft typically recommends - manually uninstall and manually reinstall Office for Mac 2016. This time I could easily check the logs so I did, but unfortunately, they did not report any issues.

What was going on? Read on to learn more! If I selected a message that had reappeared, it would magically disappear shortly thereafter.Any time I deleted an email it would shortly reappear in the same folder.All Calendar invites/updates/removals arrived as empty messages.After fixing the issue, I noticed that Outlook was behaving oddly including: In my last post, I covered an error message I received randomly on mac os.

Outlook for mac sync issue